My Project EV app is showing my charger as “Preparing”

Frequently Asked Question...  

My Project EV app is showing my charger as “Preparing”


Press “Start” on the app or use RFID card to start a charging session. If the charger does not start or is in Plug and Charge mode, please check your car has no scheduled charges set.

Still Stuck?  

If you are still having trouble following our guide, then please get in touch by either starting a live chat with our team, submitting a ticket here or give us a call on 0333 733 0333. We'll be happy to help.

Was this article helpful?
0 out of 4 found this helpful



  • Where is "Start" on the app??????

  • I can't get further than "Preparing"..What do I do?...There is no "Start" on the app!

  • Hello Tom,

    Under the photo of the vehicle there is the charge button as the on/off symbol.

    Thanks, Project EV.

  • Hi Customer Service

    I have the same problem as Tom. I press the start button on the app and does not respond. I get the AC/Preparing icon and does not respond.


  • Hi Athos,

    Thanks for getting in touch, please can you give our technical team a call on 0333 733 0333 as we will be able to assist you

    All the best

    Phil - Project EV


Please sign in to leave a comment.