How to Reset Your Forgotten Username and Password for the Project EV App

Introduction

If you have forgotten your username or password for the Project EV app, this guide will help you reset them quickly and securely so you can regain access to your account.

Resetting Your Forgotten Username

To recover your forgotten username, please follow these steps:

1. Navigate to the Project EV app login page.
2. Click on the "Forgot Username?" link located below the login fields.
3. Enter your registered email address associated with your account.
4. Submit the form and check your email inbox for a message containing your username.
5. Follow any additional instructions provided in the email to access your account.

Resetting Your Forgotten Password

If you remember your username but have forgotten your password, reset it by following these steps:

1. Go to the Project EV app login page.
2. Click on the "Forgot Password?" link below the password field.
3. Enter your username or registered email address.
4. Submit the request and check your email for a password reset link.
5. Click the link in the email and follow the instructions to create a new, secure password.

Tips for Creating a Secure Password

• Use at least 8 characters, including uppercase and lowercase letters.
• Include numbers and special characters (e.g. !, @, #, $).
• Avoid using easily guessable information like your name or birthdate.
• Choose a password you don’t use on other sites for better security.

If You Need Further Help

If you experience any issues during the username or password reset process or do not receive the reset emails, please contact our support team for personalised assistance. Provide your registered email address or any relevant account details to expedite the process.