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  2. Frequently Asked Questions

My Project EV app is showing my charger as “Preparing”

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Customer Service

Frequently Asked Question...  

My Project EV app is showing my charger as “Preparing”

Answer: 

Press “Start” on the app or use RFID card to start a charging session. If the charger does not start or is in Plug and Charge mode, please check your car has no scheduled charges set.

Still Stuck?  

If you are still having trouble following our guide, then please get in touch by either starting a live chat with our team, submitting a ticket here or give us a call on 0333 733 0333. We'll be happy to help.

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    Tom Hayes

    Where is "Start" on the app??????

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    Tom Hayes

    I can't get further than "Preparing"..What do I do?...There is no "Start" on the app!

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    Customer Service

    Hello Tom,

    Under the photo of the vehicle there is the charge button as the on/off symbol.

    Thanks, Project EV.

    0
  • Avatar
    Athos Kaissides

    Hi Customer Service

    I have the same problem as Tom. I press the start button on the app and does not respond. I get the AC/Preparing icon and does not respond.

     

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    Phil Duffy

    Hi Athos,

    Thanks for getting in touch, please can you give our technical team a call on 0333 733 0333 as we will be able to assist you

    All the best

    Phil - Project EV

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