Frequently Asked Question...
My Project EV app is showing my charger as “Preparing”
Press “Start” on the app or use RFID card to start a charging session. If the charger does not start or is in Plug and Charge mode, please check your car has no scheduled charges set.
If you are still having trouble following our guide, then please get in touch by either starting a live chat with our team, submitting a ticket here or give us a call on 0333 733 0333. We'll be happy to help.