Customer Service
Activity overview
Latest activity by Customer Service-
Customer Service created an article, Warranties (APEX)
I. Scope of WarrantyLimited Warranty Policy For Project EVFox provides the following limited and extended warranty for EV chargers (herein referred to as the Product(s) unless explicitly stated oth...
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Customer Service created an article, Warranties (ATESS)
5 Year Warranty Statement for ATESS EV AC ChargersAuthorized Warranty Installer(valid from valid from 01. July.2020)Welcome to Project EV and ATESS, and thanks for choosing our Electric Vehicle cha...
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Customer Service created an article, Laptop commissioning settings explained
Connect the charger to a computer via a network cable. Open the web browser and type in 192.168.1.5:8080 in the address field and click enter, then the parameter setting page of the charger will op...
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Customer Service commented, Hello Tom, Under the photo of the vehicle there is the charge button as the on/off symbol. Thanks, Project EV.
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Customer Service created an article, I need help setting Reserved Charging in order to take advantage of off-peak energy tariff
Frequently Asked Question... I need help setting Reserved Charging in order to take advantage of off-peak energy tariff Answer: Please follow the step-by-step guide in the link below: How to s...
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Customer Service created an article, My Project EV app is showing my charger as “Preparing”
Frequently Asked Question... My Project EV app is showing my charger as “Preparing” Answer: Press “Start” on the app or use RFID card to start a charging session. If the charger does not start...
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Customer Service created an article, My Project EV app is showing my charger as “Unavailable”
Frequently Asked Question... My Project EV app is showing my charger as “Unavailable” Answer: Please check your home Wi-Fi and ensure that it is working properly. Is the distance between the c...
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Customer Service created an article, My Project EV charger is not working and is continually flashing red six times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red six times Answer: Reset the RCD switch which is on the left-hand side of the charger. Please ...
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Customer Service created an article, My Project EV charger is not working and is continually flashing red five times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red five times Answer: Overtemperature has been detected. Please turn off your charger at your fu...
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Customer Service created an article, My Project EV charger is not working and is continually flashing red four times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red four times Answer: The charger has detected an overcurrent. Please turn off the charger at yo...