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How to connect your Project EV Car Charger to Wi-Fi using the Project EV app

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Customer Service

In this guide...

We'll show you how to set up your Project EV Charger with the free Project EV App. This should be done as part of your installer's commissioning process and helps to validate your warranty. However, if your Wi-Fi has dropped out or has not been connected, please follow the instructions below:

Prefer written instructions? Use our step by step guide below if you need to.

  1. Download the Project EV App (App Store, Google Play Store).
  2. Create new account (complete the form).
  3. Scan the QR / barcode on the charger or Enter the serial number manually via the keyboard on your phone.
  4. Press the WIFI settings symbol (Top Right) to enter the Hotspot Connection Page and Click Initial Setup
  5. Power down the charger at the supply.
  6. Power up the charger (After 90 seconds this will begin to transmit it’s own WIFI Hotspot for a further 90 seconds).
  7. Go to your phones WIFI settings and select the charger’s serial number displayed in your WIFI SSID available networks.
  8. Enter the default password of ‘12345678’.
  9. Once connected return to the Project EV App..
  10. Ensure your serial number is displayed in the WIFI connected box on screen. Select ‘Connected, Next’.
  11. This will now display the settings / configurations menu.
  12. Enter the properties WIFI details (ensure the SSID and password is entered correctly, including any capital letters.
  13. If a password is required to changes settings, enter 000000.
  14. Press Save (charger will automatically restart).
  15. Press the back arrow (top left of the screen). Return to the main page in the Project EV App. If the details have been entered correctly and the WIFI strength is strong enough, this will show as an available status, ready for operation.

 

Still Stuck?  

FOR FURTHER SUPPORT ON A WIDE RANGE OF FUNCTIONS, PLEASE VISIT Project EV - YouTube

If you are still having trouble following our guide, then please get in touch by either starting a live chat with our team, submitting a ticket here or give us a call on 0333 733 0333. We'll be happy to help.

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22 comments

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  • Avatar
    Mounish

    How do I change default Project EV unit hotspot password? The default password is easily visible on internet and therefore gives away access to the Wi-Fi personal settings if someone connects to it.

    0
  • Avatar
    Gareth Yeomans

    Hi Mounish, 

    In the charger settings there is a setting called "Authorization key" changing this will change the default password to log in, please note this must be done via the hotspot of the charger, trying to change this through settings will show this section as ******** and cannot be edited, this is to avoid any accidently changes, 

    Many Thanks

    Gareth Yeomans

    0
  • Avatar
    Terry Roberts

    When I try to input charger ID to add charger it responds with "charger has been bound"

    0
  • Avatar
    Layth Tameem

    Hi

    my charger keeps disconnecting from the Wi-Fi and doesn’t try reconnecting. The router is less than a meter from it with only a garage door between it, it’s on 2.4Ghz too. I can’t work out why! It’s annoy8ng because the scheduled charges fail to start. Anyone got any ideas?

    0
  • Avatar
    Regan Roberts

    Hello Layth,

    I hope you are well.

    Can you please email in to us: Technical@projectev.co.uk and one of our agents will be able to assist you directly and rectify this issue for you.

    Many Thanks

    ProjectEV

    1
  • Avatar
    James Hewson

    I recently had a new BT Router installed and since then when I connect the charger it says this unavailable.  I have tried to reconnect following the above info but it won't let me proceed.  If I connect the Chargers Wifi then try to proceed it says Server Connection failed.  Can anybody help as at present Charger totally useless.

     

    0
  • Avatar
    Regan Roberts

    Hello James,

    I hope you are well.

    Can you please email in to us: Technical@projectev.co.uk and one of our agents will be able to assist you directly and rectify this issue for you.

    Many Thanks

    ProjectEV

    0
  • Avatar
    Fay starling

    Contacted tech team twice and problem still unresolved. Keep asking me to disconnect and try to reconnect - round in circles

    0
  • Avatar
    Phil Duffy

    Hi Fay,

    I will be getting a member of our technical team to contact you today

    Kind regards

    Phil

    0
  • Avatar
    soni.y

    My car didn’t charge last night for whatever reason and today trying to sort out but I keep getting ‘charger has been bound’. Seems no tec support is available at weekends to resolve issues which is inconvenient having to wait till Monday.

    0
  • Avatar
    Phil Duffy

    Hi Soni,

    Hopefully your issue has now been resolved, if not, I shall email your directly now for some assistance.

    Kind regards

    Phil

    0
  • Avatar
    Mark Skivington

    Hello. When trying to add my charger in the app I get a message saying "Charger has been bound" and no other options.

    0
  • Avatar
    Phil Duffy

    Hi Mark,

    Please contact our support team on 0333 733 0333 and we can fix this for you

    Kind regards

    Phil

    0
  • Avatar
    Chris Anglesea

    Whilst trying to set up a charger I get a message “charger has been bound”
    What does this mean and how do I proceed ?
    Thanks, Chris

    0
  • Avatar
    Phil Duffy

    Hi Chris,

    This message just means an account is currently linked to the charger.

    If you contact our support team on technical@projectev.co.uk we can rectify this for you

    All the best

    Phil - ProjectEV

    0
  • Avatar
    Simon Batchelor

    Hi, I have connected my charger to my LAN via a wired connection as the wi-fi connection was very unreliable and I had to keep re-booting the charger for it to re-connect. This seemed fine for a brief period (few hours), however now the app is showing the charger as disconnected. I can see the charger on my home network and I can login to the settings page to check the settings are correct (IP address, gateway and DNS are all correct), however the unit is not talking to your servers, so I cannot charge via the app. It is the weekend, so your helpline is not open. This would not be such a problem if the unit had the simple function of a manual start charge button like my last Indra charger. I cant believe I cannot charge just because the unit cannot see the internet or I have lost my phone, this is a serious design flaw.

    0
  • Avatar
    Phil Duffy

    Hi Simon,

    Please can you contact our support team (ideally send screenshots of your charger parameter settings along with your email) and we will be able to assist you.

    Kind regards

    Phil - Project EV

    0
  • Avatar
    David Peter Pointer

    my charger has been working fine until when upgrading my broadband service I had a router change where upon the electric miles app refused to connect with the charger to change the router settings

    After lengthy discussions with support it was recomended that I try reverting to the project ev app but when I enter my charger serial number I get a message saying "the charger has been bound" 

    what does this mean?

    0
  • Avatar
    Phil Duffy

    Hi David,

    This message just means there is an account currently linked to your unit, if you can contact our support team, this will be a quick fix.

    Kind regards

    Phil

    0
  • Avatar
    Neil Wright

    Hello. When trying to add my charger in the app I get a message saying "Charger has been bound", how do I proceed?

    0
  • Avatar
    Neil Wright

    When is your helpdesk open?

    0
  • Avatar
    Phil Duffy

    Hi Neil,

    This just means another account is linked to that unit, likely to be the installer.

    If you can contact our support team on 0333 733 0333 we will be able to rectify this for you.

    Our helpdesk is currently open Monday-Friday 8-6

    Phil

    0

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