For Android users, if you encounter difficulties connecting to the charger via its hotspot, it is important to first ensure that the Hotspot 2.0 function on your phone is activated before attempting to make the connection. This step is crucial, as the charger may not be able to detect your device without this feature being enabled.
- Tap on Settings
- Tap on Connections
- Tap on Wi-Fi
- Open the Menu
- Tap on Advanced
- Enable Hotspot 2.0
Once you have completed these steps, if you are still unable to connect, we kindly ask you to record your screen while attempting to connect and share this video with our customer service team. This will enable us to analyse the issue more thoroughly and provide you with the appropriate troubleshooting steps.
Still Stuck?
If you are still having trouble following our guide, then please get in touch by either starting a live chat with our team, submitting a ticket here or give us a call on 0333 733 0333. We'll be happy to help.
Comments
0 commentsArticle is closed for comments.