Customer Service
Articles
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I need help setting Reserved Charging in order to take advantage of off-peak energy tariff
Frequently Asked Question... I need help setting Reserved Charging in order to take advantage of off-peak energy tariff Answer: Please follow the step-by-step guide in the link below: How to s...
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How to connect your Project EV Car Charger to Wi-Fi using the Project EV app
In this guide... We'll show you how to set up your Project EV Charger with the free Project EV App. This should be done as part of your installer's commissioning process and helps to validate your...
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My Project EV app is showing my charger as “Preparing”
Frequently Asked Question... My Project EV app is showing my charger as “Preparing” Answer: Press “Start” on the app or use RFID card to start a charging session. If the charger does not start...
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My Project EV app is showing my charger as “Unavailable”
Frequently Asked Question... My Project EV app is showing my charger as “Unavailable” Answer: Please check your home Wi-Fi and ensure that it is working properly. Is the distance between the c...
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How to commission your charger using a laptop
In this guide... We'll show you how to set up your laptop to configure the Project EV Charger.Please see the video below: Prefer written instructions? Use our step by step guide below if you need...
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How to schedule a charge on your Project EV Car Charger
In this guide... We will provide guidance on how to set a scheduled charge on your charger: Ensure the charger is in App Mode. To enable this: Press the settings icon on the top right corner o...
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How to use Plug & Charge mode on the Project EV Car Charger
In this guide... We'll show you how to use the Plug & Charge mode on the Project EV Charger. Plug the cable into the car. Plug the other end of the cable into the charger. The car will now begin...
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How to retrospectively fit a 4G kit within your charger (Installer Only)
In this guide... We'll explain how to fit a 4G kit into your your Project EV Charger. Use our step by step guide below: For Laptop Setup, follow steps 1-15 of How to commission your charger usin...
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How to set up Load Balancing with CT Clamp with your Project EV Car Charger (EVA-07S-SE and EVA-22S-SE chargers only)
In this guide... We'll show you how to set up Load Balancing on your Project EV Charger with the free Project EV App. Please ensure that your installer has fitted the enclosed CT clamp that came w...
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How to use Solar mode on your Project EV Car Charger
In this guide... We will show how to utilize the solar functions of your app: Please check with your installer that they have installed the CT clamp that comes with your charger. If this has not ...