Customer Service
Activity overview
Latest activity by Customer Service-
Customer Service commented, Hello Tom, Under the photo of the vehicle there is the charge button as the on/off symbol. Thanks, Project EV.
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Customer Service created an article, I need help setting Reserved Charging in order to take advantage of off-peak energy tariff
Frequently Asked Question... I need help setting Reserved Charging in order to take advantage of off-peak energy tariff Answer: Please follow the step-by-step guide in the link below: How to s...
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Customer Service created an article, My Project EV charger is not working and is pulsing Green
Frequently Asked Question... My Project EV charger is not working and is pulsing Green Answer: Vehicle is fully charged. Still Stuck? If you are still having trouble following our guide, th...
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Customer Service created an article, My Project EV charger is not working and is showing an Amber light
Frequently Asked Question... My Project EV charger is not working and is showing an Amber light Answer: Press “Start” on the app. Still Stuck? If you are still having trouble following our ...
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Customer Service created an article, My Project EV app is showing my charger as “Preparing”
Frequently Asked Question... My Project EV app is showing my charger as “Preparing” Answer: Press “Start” on the app or use RFID card to start a charging session. If the charger does not start...
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Customer Service created an article, My Project EV app is showing my charger as “Unavailable”
Frequently Asked Question... My Project EV app is showing my charger as “Unavailable” Answer: Please check your home Wi-Fi and ensure that it is working properly. Is the distance between the c...
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Customer Service created an article, My Project EV charger is not working and is continually flashing red six times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red six times Answer: Reset the RCD switch on the left-hand side of the charger. Please note: The ...
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Customer Service created an article, My Project EV charger is not working and is continually flashing red five times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red five times Answer: Overtemperature has been detected. Please turn off your charger at the cons...
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Customer Service created an article, My Project EV charger is not working and is continually flashing red four times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red four times Answer: The unit has detected an overcurrent. Please turn off the charger at the co...
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Customer Service created an article, My Project EV charger is not working and is continually flashing red three times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red three times Answer: Check that the red emergency stop button at the top right-hand side of the...