Customer Service
Articles
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Warranties (APEX)
I. Scope of WarrantyLimited Warranty Policy For Project EVFox provides the following limited and extended warranty for EV chargers (herein referred to as the Product(s) unless explicitly stated oth...
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Warranties (ATESS)
5 Year Warranty Statement for ATESS EV AC ChargersAuthorized Warranty Installer(valid from valid from 01. July.2020)Welcome to Project EV and ATESS, and thanks for choosing our Electric Vehicle cha...
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Laptop commissioning settings explained
Connect the charger to a computer via a network cable. Open the web browser and type in 192.168.1.5:8080 in the address field and click enter, then the parameter setting page of the charger will op...
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My Project EV charger is not working and is continually flashing red six times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red six times Answer: Reset the RCD switch which is on the left-hand side of the charger. Please ...
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My Project EV charger is not working and is continually flashing red five times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red five times Answer: Overtemperature has been detected. Please turn off your charger at your fu...
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My Project EV charger is not working and is continually flashing red four times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red four times Answer: The charger has detected an overcurrent. Please turn off the charger at yo...
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My Project EV charger is not working and is continually flashing red three times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red three times Answer: Check that the emergency stop button, normally at the top right-hand side...
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My Project EV charger is not working and is continually flashing red two times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red two times Answer: The charger has detected an undervoltage and has shut down for safety purpose...
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My Project EV charger is not working and there are no lights on the unit
Frequently Asked Question... My Project EV charger is not working and there are no lights on the unit Answer: Check that the circuit breaker at the consumer unit is in the on position. If the ...
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I need help setting Reserved Charging in order to take advantage of off-peak energy tariff
Frequently Asked Question... I need help setting Reserved Charging in order to take advantage of off-peak energy tariff Answer: Please follow the step-by-step guide in the link below: How to s...