Warranties (APEX)

I. Scope of Warranty

Limited Warranty Policy For Project EV
Fox provides the following limited and extended warranty for EV chargers (herein referred to as the Product(s) unless explicitly stated otherwise) produced/provided by Project EV. Project EV under its own discretion has the right to decline the replacement of the device if the terms and conditions on the Policy are breached. This Project EV Warranty Policy (herein referred to as the Policy) is applicable in all the countries where the product is sold through recognized Project EV partners. The Product(s) included in this Policy are:
A series

Important:
Please note, this warranty policy covers Project EV Products as specified herein. This warranty is limited to the Project EV 'EV chargers' range only and does not cover any external or ancillary parts. Any ancillary parts or add-on devices supplied by Project EV may be covered by a separate warranty policy.
This Policy shall not be held as a guarantee of the product durability nor does it include any product ability. This Policy is limited only to the parties listed as per section 2.

ii. Contracting Parties
This Policy is only provided to the original purchaser of the product from Project EV (Purchaser), where the Purchaser is a distributor, EV charger retailer or an accredited electrician (Installer), who on-supplies the product to another party, or to that other-party (End-User) where the product is installed.
iii. Warranty Period and Warranty Extension
The Policy provides warranty cover as outlined below:

Standard Warranty
The Product will be free from defects in materials and workmanship for a period of sixty (60) months from the date of installation, but no more than seventy-two (72) months from the date of manufacture of the Product (whichever comes first). The spare parts (including tethered and untethered) will be free of defects in materials and workmanship for a period of thirty-six (36) months from the date of installation.
On account of the product being replaced, the unexpired warranty is transferred to the replacement product, applicable to the standard warranty.

iv. Policy Claim Eligibility
The only person(s) eligible to claim warranty under this contract are the Installer and Project EV authorized personnel. If the Installer has gone into administration or insolvency or if the site is in a remote area, the End-User/Installer at their discretion and expense may appoint a Local Installer to carry out the functions of the original Installer.

v. Limited Liability
In the event of damages related to the causes product, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by Project EV's warranty obligations:

• Damaged as a result of misuse, abuse, accident, negligence or failure to maintain the Product;
• Damaged as a result of modifications, alterations or attachments thereto which were not pre-authorized in writing by Project EV;
• Damaged due to the failure to observe the applicable safety regulations governing the proper use of the Product;
• Installed or operated not in strict conformance with the Project EV Documentation, including without limitation, not ensuring sufficient ventilation for the Product as described in the Project EV Documentation;
• Opened, modified or disassembled in any way without Project EV's prior written consent;
• Used in combination with equipment, items or materials not permitted by the Documentation or in violation of local codes and standards;
• Damaged by software, interfacing, parts, supplies or other products not supplied by Fox-Ess;
• Damaged as a result of improper site preparation or maintenance or improper installation;
• Damaged or rendered non-functional as a result of power surges, lightning, fire, flood, pest damage, accident, action of third parties, direct exposure to sea water or other events beyond Project EV's reasonable control or not arising from normal operating conditions;
• Damaged during or in connection with shipping or transport to or from the buyer where the buyer arranges such shipping or transport;
• Damaged due to: physical abuse and damage, commercial use, rust, water damage, domestic wear and tear, use of car inlets which are incompatible with the EV Charger connector;
• Cellular Wireless Communication plans which are governed under the Project EV Communication Plan Terms and Conditions available on the Project EV website;
• Cosmetic or superficial defects, dents, marks or scratches, which do not influence the proper functioning of the Product.
• Failure to contact Project EV upon discovery of a defect covered by this Charging Equipment
• Any repair, alteration or modification to the Project EV connector or adapter or any part, or the installation or use of any parts or accessories, made by a person or facility not authorized or certified to do so;⚫ repair of the product on site or at a designated Project EV office or service centre;
• provide the closest Product within its current range of products for the replacement of the faulty or damaged Product.

Where authorized Project EV personnel verify that the claim is valid and the Product is faulty owing to defects from materials and workmanship, Project EV under its discretion will:
The replacement Product(s) may differ in the specification and size within parameters deemed reasonable by Project EV. Project EV may replace parts with refurbished parts.

vi. Exclusions
This Policy does not cover the components that were not initially sold by Project EV as a part of the system. This also includes components of the system sourced by the End-User or Installer that may be of the same manufacturer and/or model as the one provided by Project EV.

vii. Registration
It is recommended that all Products are registered in order that they qualify under the terms of this Policy. Registration is a strict requirement for those seeking coverage under the Project EV Warranty. Warranties should be registered within two (2) months of installation, however it is recommended that they are registered no more than four (4) weeks following the successful installation and commissioning of the Product where possible. The information required at the point of registration via the Project EV website is as follows:
1. Product model
2. Product serial number
3. Installation date
4. Customer name
5. Installation postal/zip code
6. Full installation address
7. Name of installation company

viii. Warranty Claim Process
It is the duty of the Installer to contact Project EV in the event of a fault with the following information: Name of the Installer: Product Model No: Fault Code:

Fault Details: Contact Details:
Project EV may ask for additional details depending on the fault conditions. Project EV will run tests on the product and may advise the Installer to take photos for verification purposes. The Installer is required to submit an RMA Form with the evidence and any additional information requested by Project EV. Once the form is received a unique ticket number is issued which will be used for tracking the progress of the claim. Project EV is obliged to approve and dispatch the Product within 3 working days subject to availability of the product. Once the replacement is completed, the Installer is obliged to arrange the shipping of the faulty product to Project EV within a maximum of thirty (30) days of the replacement being received. Failure to do so will forfeit eligibility for the service rebate outlined in section 5.

If an allegedly faulty Product is returned to Project EV pursuant to this Policy, and is found by Project EV to be free of defects that would qualify it for replacement under this policy, or due to limited liability as stated in section 6, Project EV will apply a flat-rate inspection charge for each Product and/or will seek to recover the full costs of the replacement Product.

Note: Any Product replacement has to be approved by Project EV in all cases. Any replacement of the Product issued without the consent of Project EV will invalidate an associated claim.

ix. Further Rights at Law
In addition to the warranty provided by Project EV, the end-user/Installer have statutory rights that will not be limited or replaced by this warranty. The products provided by Project EV comes with guarantees that cannot be excluded under Europe consumer law.

Contact Information
Project EV
Unit 1 Lakes Court, Lancaster Park, Newborough Road, Needwood, Burton-On-Trent, DE13 9PD
0333 733 0333