Customer-Service
Articles
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I need help setting Reserved Charging in order to take advantage of off-peak energy tariff
Frequently Asked Question... I need help setting Reserved Charging in order to take advantage of off-peak energy tariff Answer: Please follow the step-by-step guide in the link below: How to s...
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How to use Plug & Charge mode on the Project EV Car Charger
In this guide... We'll show you how to use the Plug & Charge mode on the Project EV Charger. Plug the cable into the car. Plug the other end of the cable into the charger. The car will now begin...
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My Project EV charger is not working and is continually flashing red
Frequently Asked Question... My Project EV charger is not working and is continually flashing red Answer: The unit has had an incompatible firmware added to it. Please contact Project EV Stil...
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How to set up Load Balancing using a Modbus Meter on your Project EV Car Charger
In this guide... We'll show you how to set up Load Balancing using a Modbus Meter on your Project EV Car Charger. Please read our step by step instructions below: These instructions refer to the ...
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How to use Solar mode on your Project EV Car Charger
In this guide... We will show how to utilize the solar functions of your app: Please check with your installer that they have installed the CT clamp that comes with your charger. If this has not ...
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How to set up Load Balancing with CT Clamp with your Project EV Car Charger (EVA-07S-SE and EVA-22S-SE chargers only)
In this guide... We'll show you how to set up Load Balancing on your Project EV Charger with the free Project EV App. Please ensure that your installer has fitted the enclosed CT clamp that came w...
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How to set up your Project EV Car Charger via a LAN Connection
In this guide... We'll show you how to set up your Project EV Charger via a LAN Connection. LAPTOP SETUP Follow step 1-15 of How to commission your charger using a laptop Change Charger IP to ...
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My Project EV charger is not working and there are no lights on the unit
Frequently Asked Question... My Project EV charger is not working and there are no lights on the unit Answer: Check that the circuit breaker at the consumer unit is in the on position. If the ...
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My Project EV app is showing my charger as “Preparing”
Frequently Asked Question... My Project EV app is showing my charger as “Preparing” Answer: Press “Start” on the app or use RFID card to start a charging session. If the charger does not start...
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My Project EV charger is not working and is pulsing Green
Frequently Asked Question... My Project EV charger is not working and is pulsing Green Answer: Vehicle is fully charged. Still Stuck? If you are still having trouble following our guide, th...