Customer Service
Articles
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My Project EV app is showing my charger as “Unavailable”
Frequently Asked Question... My Project EV app is showing my charger as “Unavailable” Answer: Please check your home Wi-Fi and ensure that it is working properly. Is the distance between the c...
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Project EV Pro App - Dashboard Connectivity
In this guide... We'll give you an overview of the Project EV Pro App Dashboard Connectivity.Please watch the video below. Prefer written instructions? Use our step by step guide below if you...
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I need help setting Reserved Charging in order to take advantage of off-peak energy tariff
Frequently Asked Question... I need help setting Reserved Charging in order to take advantage of off-peak energy tariff Answer: Please follow the step-by-step guide in the link below: How to s...
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I cannot get my charger connected to my home Wi-Fi via the app
Frequently Asked Question... I cannot get my charger connected to my home Wi-Fi via the app Answer: This process should be done by the installer during installation as this helps validate your...
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My Project EV charger is not working and is pulsing Green
Frequently Asked Question... My Project EV charger is not working and is pulsing Green Answer: Vehicle is fully charged. Still Stuck? If you are still having trouble following our guide, th...
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My Project EV charger is not working and is showing an Amber light
Frequently Asked Question... My Project EV charger is not working and is showing an Amber light Answer: Press “Start” on the app. Still Stuck? If you are still having trouble following our ...
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My Project EV app is showing my charger as “Preparing”
Frequently Asked Question... My Project EV app is showing my charger as “Preparing” Answer: Press “Start” on the app. Still Stuck? If you are still having trouble following our guide, then ...
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My Project EV charger is not working and is continually flashing red five times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red five times Answer: Overtemperature has been detected. Please turn off your charger at the cons...
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My Project EV charger is not working and is continually flashing red four times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red four times Answer: The unit has detected an overcurrent. Please turn off the charger at the co...
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My Project EV charger is not working and is continually flashing red three times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red three times Answer: Check that the red emergency stop button at the top right-hand side of the...