Customer Service
Articles
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My Project EV charger is not working and is continually flashing red four times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red four times Answer: The unit has detected an overcurrent. Please turn off the charger at the co...
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My Project EV charger is not working and is showing an Amber light
Frequently Asked Question... My Project EV charger is not working and is showing an Amber light Answer: Press “Start” on the app. Still Stuck? If you are still having trouble following our ...
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My Project EV charger is not working and is continually flashing red two times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red two times Answer: The unit has detected an undervoltage and has shut down for safety purposes....
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My Project EV charger is not working and is continually flashing red six times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red six times Answer: Reset the RCD switch on the left-hand side of the charger. Please note: The ...
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My Project EV charger is not working and is continually flashing red three times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red three times Answer: Check that the red emergency stop button at the top right-hand side of the...
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How to connect your Project EV Car Charger to Wi-Fi using the Project EV app
In this guide... We'll show you how to set up your Project EV Charger with the free Project EV App. This should be done as part of your installer's commissioning process and helps to validate your...
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How to retrospectively fit a 4G kit within your charger (Installer Only)
In this guide... We'll explain how to fit a 4G kit into your your Project EV Charger. Use our step by step guide below: For Laptop Setup, follow steps 1-15 of How to commission your charger usin...
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My Project EV charger is not working and is continually flashing red five times
Frequently Asked Question... My Project EV charger is not working and is continually flashing red five times Answer: Overtemperature has been detected. Please turn off your charger at the cons...
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How to schedule a charge on your Project EV Car Charger
In this guide... We will provide guidance on how to set a scheduled charge on your charger: Ensure the charger is in App Mode. To enable this: Press the settings icon on the top right corner o...
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My Project EV app is showing my charger as “Unavailable”
Frequently Asked Question... My Project EV app is showing my charger as “Unavailable” Answer: Please check your home Wi-Fi and ensure that it is working properly. Is the distance between the c...