Frequently Asked Question...
My Project EV app is showing my charger as “Unavailable”
Please check your home Wi-Fi and ensure that it is working properly.
Is the distance between the charger and home router 8m or more?
A Wi-Fi extender may be required to boost the range of Wi-Fi in your property. Check your signal strength by standing next to your charger and scanning for your home Wi-Fi using a mobile phone or tablet.
Alternatively, follow the step-by-step guide below for connecting your charger via the app:
If you have checked all of this and the problem is not resolved, please contact Project EV.
If you are still having trouble following our guide, then please get in touch by either starting a live chat with our team, submitting a ticket here or give us a call on 0800 599 9582. We'll be happy to help.